IT Delivery Manager

We develop and operate customised IT solutions for the Vorwerk Group and drive the digital transformation with innovative services and agile methods. Our vision: ‘We are your IT @Vorwerk’ - an integrated part of value creation and a reliable partner within the Group, which can look back on more than 140 years of history.

As a successful international company, we offer a creative, collaborative work environment and support at every stage of life, ensuring work-life balance with various benefits. 

Join us in shaping the future of Vorwerk.

Job Purpose:

End-to-end responsibility for the IT delivery (responsibility for the entire life cycle) of several IT services within an IT product, including development and operations. Plan, manage, and control the delivery of IT services to internal or external customers. The role holder is responsible for development in service-related projects, including a sufficient hand over from development to operations.

The role works closely with the IT Product Owner to ensure seamless support and continuous improvement of IT services throughout their lifecycle.

Main Responsibilities:

Support for the entire life cycle of several IT services from development to commissioning, operation and decommissioning.

1. Governance, Strategy & Compliance: Assist IT Vendor Management and IT Product Owner in evaluating, selecting, steering, and creating SLAs for external or internal partners or vendors.

2. Service-Delivery Development: Responsibility for all activities in connection with the introduction of new or modified IT services if necessary under the guidance of the IT Consultants or IT Project Managers and in cooperation with business partners and IT providers.

• Ensuring that IT delivery is considered in time and activity planning, vendor selection, solution selection for service-related projects.
• Ensuring the documentation of a new or adapted IT service for the knowledge management process for all support levels (L0 = User, L1= Service, L2= Technical Support).
• Setting up the operational processes for the new or adapted IT service.
• According to the specifications of the IT Product Owners and in coordination with the IT Chapter IT-Service & Operations Management: Define and update the metrics to determine the service quality in IT operations and set up the reporting on service quality. 

3. Service-Delivery-Operations: Coordination of all activities to manage the daily business relationships with various service providers and internal stakeholders and responsibility for the management of the relevant service request catalog.

• Responsible for the operation of one or more IT services in terms of performance indicators, availability, security, etc. This includes the management of relevant events, esp. Incidents, Request Fulfillment, Problems and Access Management in coordination with the relevant stakeholders.
• Support (= Consulting - IT Product & Service Span) in optimizing one or more processes in Service Design, Transition or Operations (e.g. Incident Management or Service Request Fulfillment) in coordination with the IT Service & Operations Management Chapter & in collaboration with the Agile Masters.
• Continuous improvement of IT services including proactive analysis of ongoing incidents.
• Validate and control the running costs associated with IT service operations, assist IT Product Owners in planning and aligning future budgets for services in responsibility.
• Monitoring of continuous service provision based on SLA and KPIs.

Expertise and Competencies:

• Good understanding of "IT Service Management    Frameworks" (e.g. ITIL, Cobit).
• Fundamental knowledge of IT Project Management Methods.
• Experience in managing suppliers.
• English: Fluent in spoken and written.
• Ability to communicate openly and clearly with business partners, external service providers and internal organization
• Teamwork.
• Independent way of working.
• Intercultural competence.
• Analytical and structured approach to work and the ability to explain and discuss complex issues logically and simply.
• Typical profile/training qualification.
• Bachelor's degree or completed training as an IT specialist or similar with relevant professional experience and further education or comparable qualification.
• At least 4 years of experience in IT service management in the respective service areas.

Benefits that truly fit you:

Exciting challenges & career growth – Take on impactful challanges in an agile environment and actively shape your professional development.
Team success & continuous learning – We foster a culture of collaboration and shared achievements while investing in your ongoing growth, including an annual €2,500 budget for training, courses, and professional development opportunities.
Flexibility that fits your life – Enjoy flexible working hours with flextime options, 25 days of vacation, and half a day off on your birthday, plus the freedom to work from home for a better work-life balance.
Health & Well-being – Enjoy private health insurance with Sanitas, ensuring comprehensive medical coverage for your peace of mind, with the option to include your family through Flexible Compensation.
Annual Variable Bonus – Earn a performance-based bonus as a percentage of your annual gross salary (pro-rated), linked to both your personal achievements and the company's financial results.
Product Discount – Get a 50% discount on TM and Kobold vacuum cleaners, available for new purchases every three years. 
Language Learning – Access online English and German classes to enhance your language skills and support your professional growth.
Flexible Compensation – Customize your benefits by allocating part of your salary to expenses like transport tickets, meal vouchers, and more, optimizing your tax savings and overall compensation.