IT Delivery Manager (m/f/d) CRM Solutions
We develop and operate customised IT solutions for the Vorwerk Group and drive the digital transformation with innovative services and agile methods. Our vision: ‘We are your IT @Vorwerk’ - an integrated part of value creation and a reliable partner within the Group, which can look back on more than 140 years of history.
As a successful international company, we offer a creative, collaborative work environment and support at every stage of life, ensuring work-life balance with various benefits.
Join us in shaping the future of Vorwerk.
Your responsibilities:
• End-to-end responsibility for IT delivery (responsibility for the entire life cycle) of several IT services withinan IT product, including development, deployment and operations
• Managing service operations with many internal (various business units and national companies) andexternal stakeholders, considering existing capacities.
• Manage all escalations related to service operations (e.g. SLA) at the appropriate hierarchical level
• Ensure stable and efficient, but efficient service operations at a competitive cost
• Manage the daily business relationships with various service providers and internal stakeholders, set andmanage stakeholder expectations, communicate effectively with stakeholders to identify needs andevaluate alternative business solutions.
• Manage delivery relationships, particularly in coordination with other IT products and their respective ITProduct Owners, as well as external partners, based on service level agreements and relevant reporting.
• Budget management & financial forecasting
• for operations and projects
• Identify potential improvements with the development team and support their realization
You offer us:
• Successfully completed studies at a university of applied sciences (min. Bachelor's degree) in the field ofIT or equivalent training
• Fundamental knowledge of Project Management Methods
• Broad knowledge of service management frameworks (e.g. ITIL, CobiT) - ideally ITIL(R) foundationcertified, ITIL Service Operation and Service Transition certified
• Experience in managing external service providers
• Experience in managing SAP CRM and S4CM applications
• Structured way of working and strong analytical skills
• Fluent in English (business level)
• Strong team player and cooperative, experienced in lateral leadership
• Intercultural competence and experience with international cooperation
Benefits that truly fit you:
Exciting challenges & career growth – Take on impactful challanges in an agile environment and actively shape your professional development.
Team success & continuous learning – We foster a culture of collaboration and shared achievements while investing in your ongoing growth, including an annual €2,500 budget for training, courses, and professional development opportunities.
Flexibility that fits your life – Enjoy flexible working hours with flextime options, 25 days of vacation, and half a day off on your birthday, plus the freedom to work from home for a better work-life balance.
Health & Well-being – Enjoy private health insurance with Sanitas, ensuring comprehensive medical coverage for your peace of mind, with the option to include your family through Flexible Compensation.
Annual Variable Bonus – Earn a performance-based bonus as a percentage of your annual gross salary (pro-rated), linked to both your personal achievements and the company's financial results.
Product Discount – Get a 50% discount on TM and Kobold vacuum cleaners, available for new purchases every three years.
Language Learning – Access online English and German classes to enhance your language skills and support your professional growth.
Flexible Compensation – Customize your benefits by allocating part of your salary to expenses like transport tickets, meal vouchers, and more, optimizing your tax savings and overall compensation.