IT Delivery Manager (m/f/d) CRM Solutions

We develop and operate customised IT solutions for the Vorwerk Group and drive the digital transformation with innovative services and agile methods. Our vision: ‘We are your IT @ Vorwerk’ - an integrated part of value creation and a reliable partner within the Group, which can look back on more than 140 years of history.

As a successful international company, we offer a creative, collaborative work environment and support at every stage of life, ensuring work-life balance with various benefits. 

Join us in shaping the future of Vorwerk.

Your responsibilities:

• End-to-end responsibility for IT delivery (responsibility for the entire life cycle) of several IT services within an IT product, including development, deployment and operations
• Managing service operations with many internal (various business units and national companies) and external stakeholders, considering existing capacities.
• Manage all escalations related to service operations (e.g. SLA) at the appropriate hierarchical level
• Ensure stable and efficient, but efficient service operations at a competitive cost
• Manage the daily business relationships with various service providers and internal stakeholders, set and manage stakeholder expectations, communicate effectively with stakeholders to identify needs and evaluate alternative business solutions.
• Manage delivery relationships, particularly in coordination with other IT products and their respective IT Product Owners, as well as external partners, based on service level agreements and relevant reporting.
• Budget management & financial forecasting for operations and projects
• Identify improvement potentials with the development team and support their realization

You offer us:

• Successfully completed studies at a university of applied sciences (min. Bachelor's degree) in the field of IT or equivalent training
• Fundamental knowledge of Project Management Methods
• Broad knowledge of service management frameworks (e.g. ITIL, CobiT) – ideally ITIL® foundation certified, ITIL Service Operation and Service Transition certified
• Experience in managing external service providers
• Experience in managing SAP CRM and S4CM applications 
• Structured way of working and strong analytical skills
• Fluent in English (business level)
• Strong team player and cooperative, experienced in lateral leadership
• Intercultural competence and experience with international cooperation

Benefits that truly fit you: 

• Exciting tasks & development opportunities - Become part of an agile environment with multiple career opportunities
• Grow & learn together - Success is teamwork! We value continuous learning, enjoy working together and a supportive environment
• Flexibility that fits your life - Flexible working hours with flexitime and flexitime days as well as 30 days of holiday ensure a good work-life balance
• Attractive remuneration - You can look forward to a tariff-oriented remuneration in accordance with the metal and electrical industry of NRW
• Mobile working - You can work remotely within a defined framework
• Attractive benefits for your future - We offer a company pension scheme and a working time account for more flexibility in your working life
• Family friendliness - Benefit from the advantages of a family-owned company such as employee discounts and subsidies for childcare costs
• Health & well-being - From company supplementary health insurance and company medical advice to a wide range of fitness programmes - your health is important to us
• Sustainable commuting - Enjoy a discounted job ticket and free parking
• Enjoyment & catering - Subsidised snacks and varied menus provide culinary highlights in the workplace

If you have any questions about this position, please contact our recruiting team (recruitment.vsde@vorwerk.de).